Privacy Policy

At {{business.name}}, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our glass repair and replacement services.

Last updated: January 2024

Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information

• Contact Details: Name, email address, phone number
• Service Location: Property address and location details
• Service Requirements: Details about your glass repair or replacement needs
• Communication History: Records of our interactions and service preferences

Technical Information

• Website Usage: Information about how you use our website
• Device Information: Browser type, operating system, and device identifiers
• Location Data: General location information to provide local services

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Provide professional glass repair and replacement services
• Schedule appointments and coordinate service visits
• Communicate about service status and updates
• Process payments and manage billing

Business Operations

• Improve our services and customer experience
• Respond to customer inquiries and support requests
• Send important service notifications and updates
• Comply with legal and regulatory requirements

Marketing (with consent)

• Send information about our services and special offers
• Share industry news and tips related to glass maintenance
• Invite feedback and reviews about our services

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

• Trusted contractors who assist in service delivery
• Payment processing companies
• Scheduling and communication platforms
• Professional service partners (with your consent)

Legal Requirements

• When required by law or legal process
• To protect our legal rights and interests
• To ensure safety and prevent fraud
• In connection with business transfers (mergers, acquisitions)

With Your Consent

• When you explicitly authorize information sharing
• For specific purposes you have approved

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Secure data encryption for transmission and storage
• Regular security assessments and updates
• Access controls and authentication systems
• Secure backup and recovery procedures

Operational Safeguards

• Employee training on data protection
• Strict access policies and procedures
• Regular monitoring and auditing
• Incident response and breach notification procedures

Physical Safeguards

• Secure facilities and equipment
• Controlled access to data storage areas
• Proper disposal of sensitive information

Your Privacy Rights

You have important rights regarding your personal information:

Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format

Communication Preferences

• Opt-out: Unsubscribe from marketing communications
• Preferences: Choose how we communicate with you
• Consent: Withdraw consent for specific data uses

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Data Retention

We retain your personal information only as long as necessary for:

• Providing our services to you
• Fulfilling legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Business record-keeping and warranty obligations

Retention Periods

• Active Customers: Throughout the service relationship
• Service Records: {{services.warranty}} to honor warranty obligations
• Communication Records: 3 years for business purposes
• Financial Records: As required by tax and accounting laws

Cookies and Website Technology

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Improve website performance and security

You can control cookie settings through your browser preferences.

Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you use.

Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• Updates to applicable laws and regulations
• Improvements to our privacy and security measures
• Feedback from customers and stakeholders

We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during service interactions

International Data Transfers

If you are located outside of Australia, please note that your information may be transferred to and processed in Australia, where our servers and business operations are located. We ensure appropriate safeguards are in place for international transfers.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

{{business.name}}

• Email: {{contact.email}}
• Phone: {{contact.phone}}
• Address: {{contact.address.full}}

Privacy Officer

For specific privacy-related inquiries, you may also contact our Privacy Officer at {{contact.email}}.

Regulatory Information

This Privacy Policy is designed to comply with:

• Australian Privacy Principles (Privacy Act 1988)
• Australian Consumer Law
• Industry best practices and standards

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy is effective as of the last updated date shown above. We encourage you to review this policy periodically to stay informed about how we protect your information.